General
1.1 The following terms and conditions apply to all orders placed by the customer (hereinafter "you" or "Customer") with Launchi LLC, whose registered office is at 16192 Coastal Highway, 19958, Lewes, Delaware (hereinafter "Launchi LLC," "we," or "us" and, together with the Customer, collectively the "Parties"), on the Launchi LLC website, mobile website, or mobile application, or by phone (collectively referred to as "lovevalleyita.com").
1.2 By using lovevalleyita.com and/or placing an order, you agree to be bound by the terms and conditions set forth herein (hereinafter referred to as "Terms"). Please make sure you have read and understood the Terms before placing an order.
1.3 Only individuals who are at least 18 years old, not under guardianship, and not acting in a capacity as a company can place an order.
1.4 The inclusion of products or services on lovevalleyita.com at any given time does not imply or guarantee that such products or services will be available at all times. We reserve the right to discontinue any product at any time.
1.5 We reserve the right to amend these Terms from time to time without notice. The version of the Terms that will apply to your order will be those on lovevalleyita.com at the time you place your order.
1.6 Launchi LLC aims to provide the best online experience possible. To make this possible, we need to ensure our services run like clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products, or services; (ii) act in a manner or use any device that restricts, impairs, interferes with, or inhibits the use or enjoyment of lovevalleyita.com, or affects the security of the site, or (iii) use any device or attempt to use any engine, software, tool, agent, script, or other device or mechanism (including, without limitation, spiders, bots, crawlers, avatars, or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately prohibit access to the site to any user who violates this provision or any other provision of these terms and conditions.
Prices and Delivery Charges
2.1 The prices indicated on lovevalleyita.com are considered "all-inclusive."
2.2 There are no delivery charges for any order, regardless of the size or weight of the order. Notwithstanding the foregoing, we reserve the right to charge delivery costs under certain circumstances based on the items purchased, which will be indicated during checkout before the item is purchased. If we are unable to deliver the order in its entirety and must make more than one delivery, there will be no additional charge for subsequent deliveries.
Ordering/Conclusion of Contract
3.1 The ordering options available are via the lovevalleyita.com website or by phone. For more information, please visit our Customer Service pages.
3.2 Once you have placed your order, if you have provided us with your email address, you will receive a confirmation email. If for any reason we are unable to fulfill the order, we will let you know as soon as possible. If we have already received payment for such an order, we will try to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, a Launchi LLC representative will contact you to arrange the refund.
Delivery
4.1 lovevalleyita.com exercises the utmost diligence in accepting and processing orders and will endeavor to deliver the order to any address worldwide.
4.2 Launchi LLC strives to dispatch orders as quickly as possible and in the order in which they are placed. While our goal is to dispatch within the communicated time frame, delivery may take longer due to unforeseen events.
4.3 Before placing your order, you will be informed of the expected delivery details. Once you have placed your order, if you have provided us with your email address, you will receive a confirmation email with the expected delivery details.
4.4 If the order does not arrive by the expected date, please contact Customer Service.
4.5 Order processing happens quickly, which means we cannot make any changes once confirmed, including changing the delivery address or delivery option. However, it is possible to update some details or redirect the package directly with the courier. If you need to cancel the order, you must contact Customer Service via email. Notwithstanding the above, if the order has already been dispatched, the order cannot be canceled as processing has begun, and you are entitled to request a refund and/or replacement under Section 5 and Section 6.
Order Withdrawal
5.1 The customer can request a refund from the date the order is placed up to 60 days after the order date. If the items have been charged, you will receive a full refund.
5.2 If you wish to cancel your order, please notify us in writing via email or by contacting Customer Service, as indicated in Section 6 (Refunds) below, within the 60-day period specified in Section 5.1 above. We will process the refund using the same method used to make the payment as soon as possible and no later than 14 days after receiving your cancellation notice, provided we have received the items or proof that you have returned them. Another payment method may be used for the refund, provided that you consent to such a change; in any case, this will not generate any additional costs.
Refunds
6.1 Launchi LLC guarantees a full refund of orders in accordance with Section 5 (Order Withdrawal). To this end, to obtain a full refund, you will need to provide us with proof of such defects by sending an email to our support email address support@lovevalleyita.com.
Payment Methods
7.1 Payment for goods can be made in various ways, as indicated below.
Prepayment
Credit or Debit Card
You can enter payment details at the time of order using a valid credit or debit card (VISA, Mastercard, Apple Pay, or American Express). The applicable amount will be immediately reserved on the card and charged. LAUNCHI LLC reserves the right to verify the validity of the credit or debit card, its credit status concerning the order's value, and the correctness of the buyer's address data. Based on the outcome of these checks, we may refuse orders.
7.2 We reserve the right to make new payment methods available or to modify the above payment methods as necessary.
7.3 You will receive the legally required billing document in the shipping confirmation email.
Our Liability
8.1 Nothing in these Terms excludes or limits Launchi LLC's liability concerning any matter for which it would be unlawful to limit or exclude our liability.
8.2 Launchi LLC is not responsible for indirect losses that are a side effect of the main loss or damage, such as loss of profits or loss of opportunity; or for the non-delivery of goods or the non-performance of any of our other obligations under these Terms, where such non-performance is due to an event beyond our reasonable control, which includes, but is not limited to, fire, flood, storm, riot, civil disturbance, war, nuclear accident, and terrorist activity.
8.3 Our maximum liability to you for any loss or damage arising from any order placed on lovevalleyita.com will be limited to the total price of the order.
Severability
9.1 If any part of these Terms is disallowed or deemed ineffective by any court or regulator, the other Terms will continue to apply.
Ownership of Rights
10.1 All intellectual property rights, such as trademarks and copyrights at lovevalleyita.com, remain with Launchi LLC and its subsidiaries or licensors. Any use of lovevalleyita.com or its content, including copying or storing such content in whole or part, other than for your personal, non-commercial use, is prohibited without the permission of Launchi LLC.
Notice
11.1 All notices, requests, demands, or other communications required or permitted by the terms of this Agreement shall be provided in writing and delivered to the Company at the following address:
16192 Coastal Highway, 19958, Lewes, Delaware, USA
Titles/Headings
12.1 Titles are inserted for the convenience of the parties and shall not be considered in the interpretation of this Agreement.
Gender
13.1 Words in the singular mean and include the plural and vice versa. Words in the masculine mean and include the feminine and vice versa.
Governing Law and Jurisdiction
14.1 This Agreement shall be governed by and interpreted in accordance with Italian law. The Parties to this Agreement irrevocably agree that the court of Milan shall have exclusive jurisdiction to settle any dispute that may arise from or in connection with this Agreement and that any proceedings may be brought in such court.
Company Information
Launchi LLC
Registered office: 16192 Coastal Hway 19958 Lewes Delaware USA
The list of directors is available at the registered office.
Force Majeure
19.1 A party shall not be considered in breach or default of this Agreement and shall be excused from performance or liability for damages resulting from delays, non-performance, or service interruptions caused directly or indirectly by acts of God, network failures, acts of civil or military authority, civil disturbances, wars, terrorism, energy crises, fires, transportation contingencies, failures of third-party telecommunications or internet service providers, other catastrophes, or any other event beyond the reasonable control of such party.
Miscellaneous
20.1 If you are a consumer, nothing in this Agreement will affect your statutory rights.